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Emser Tile, LLC, the nationwide supplier of high-quality floor covering products servicing world-leading retailers, builders and contractors seeks an experienced CUSTOMER SUPPORT - HOUSTON, TX.

Experience a multi-faceted and well rounded job opportunity as a Warehouse Customer Support Representative. Emser Tile and Natural Stone the nationwide supplier of high-quality floor covering products servicing world-leading retailers, builders and contractors seeks a customer facing warehouse representative to deliver top quality customer satisfaction while assisting with day to day warehouse operation. This is a great opportunity for someone looking to grow within a company.

Key Responsibilities

·         Assist in day-to-day functioning of branch.

·         Inspecting, identifying, handling, consolidating labeling, stocking, picking, packing and shipping inventory per Company policy.

·         Build relationships with contractors.

·         Answer all calls to Branch promptly and assist accordingly.

·         Pull Tile Samples from Branch Warehouse.

·         Create custom samples boards.

·         Direct customers to the appropriate team member.

·         Use telephones to reach out to customers and verify order and account information.

·         Resolve customer complaints via phone, email, mail, or social media.

·         Advise on branch information, i.e., hours, location, etc.

·         Work with Operations Manager to ensure proper customer service is being delivered.

·         Assist with placement of orders, refunds, or exchanges.

·         Inspecting, picking, packing and shipping inventory per Company policy.

·         Responsible for receiving and reporting inventory.

·         Maintaining warehouse inventory and records.


Qualifications (Knowledge/Skills/Abilities/Experience)

·         Minimum 2 years of experience providing operations, sales and customer service support in a sales, retail or distribution environment.

·         Detail oriented and self-starter.

·         Intermediate Computer Skills.

·         Ability to maintain a professional work environment at all times.

·         Excellent interpersonal communication skills.

·         High school diploma, general education degree or equivalent.

·         Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.

·         Forklift experience a plus.

·         Building and product knowledge a plus.

Physical requirements

·         Stand, use hands, and reach with hands and arms.

·         Walk, stoop, kneel, crouch, or crawl.

·         Sit, climb or balance.

·         Lift and/or move up to 110 pounds. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus.

·         Exposure to moving mechanical parts.

·         Occasionally exposed to fumes or airborne particles.

·         May be exposed to a wide range of temperatures.

·         The noise level is usually loud.

·         Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Direct reports

List by job title any positions to be supervised by the incumbent

Regular, predictable attendance is an essential function of this job.


About Emser:

The Emser Tradition of Excellence Comes From its People...

Since its establishment in 1968, Emser Tile has become the leading supplier of the world's finest tile and natural stone.  Through our international production network and product development expertise, we offer myriad of possibilities that help retailers, contractors, homebuilders, commercial builders, architects & designers bring their ideas to life.  Although Emser has grown rapidly, our on-going dedication to outstanding quality and service remains the hallmark of our success.

Emser is always seeking knowledgeable, career-minded professionals to become a part of our team and help drive our growth and expansion into new and existing markets. When it comes to challenging and rewarding career opportunities, Emser is the place to be!

As an Emser employee, you will enjoy healthcare coverage including medical, prescription drug, vision and dental care.  Your financial well-being will be supported through our 401(k) plan.  Moreover, we offer a challenging & rewarding professional work environment.  Emser's employee benefits package also includes:

  • Paid Vacation Time
  • Paid Holidays
  • Life Insurance
  • AD&D Insurance
  • Voluntary Long Term Disability

Career Development:

Emser provides ongoing opportunities for professional training, and encourages internal advancement and mobility.